Frequently Asked Questions

Sizing

As our product sizing may vary from style to style. Please refer to the individual product measurements provided. Individual product measurements are taken in cm, with item laid flat. PLEASE - email our Customer Care Team if you'd like help picking your size - we'd love to help!  

Product

Individual wash care details can be found on the inner label of your garment for easy reference. 

Account

You will enjoy faster checkout, personalised newsletter and order tracking when you sign up for an account.

Once your order has been placed, it is not possible to amend the order or change the recipient details or delivery address. We are not liable for missing order if the delivery details have been keyed in wrongly.

While your order is being packed and processed, you’ll see the status “In Progress” in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This email will include a tracking link for your order.

Delivery

Local Singapore Delivery 

  • FREE LOCAL DELIVERY

Delivered within 2-5 business days

  • Self-Collection at any B&M stores

Delivered within 3 business days. You will receive a ready for collection email or SMS once your order is ready for pickup at your selected store. Bring your confirmation email or SMS when you come to collect your order.

International Delivery 

Yes, we ship worldwide at a flat fee shipping rate! Upon checkout, you may view an estimate of shipping charges by clicking the "CALCULATE SHIPPING" button.

All confirmed orders will be processed for shipping within 2-5 business days. It takes up to 2-7 business days for your package to reach you.

*Flat fee shipping rate may differ from each country

Your online purchase may be charged import duties and taxes which will be borne by you. As these fees vary, we are unable to advise on the amount payable. Do check with your local authorities for more details.

Payment

We currently accept VISA and MasterCard payments.

Exchanges

In-Store Purchases

We offer a one-time exchange within 3 days of purchase for regular-priced items made in-store with original receipt. Item must be unworn, unwashed, unaltered in its original condition and with its tag unaltered and intact. Sales items and gift cards are non-refundable and non-exchangeable. No cash refund is allowed. Exchange item has to be of equal value or higher, any remaining balance will be forfeited. Customers are required to top up any price difference.

Online Purchases

To exchange an item do email us within 3 days of delivery date, including your order number, and item details to initiate the exchange order. Do allow 3 business days for our Customer Care Team to get back to you. 

Item must be unworn, unwashed, unaltered in its original condition and with its tag unaltered and intact. Sales items and gift cards are non-refundable and non-exchangeable. No cash refund is allowed. Exchange item has to be of equal value or higher, any remaining balance will be forfeited. Customers are required to top up any price difference and will be requested via email. Delivery fees, if any, won't be refunded. 

All exchange packages must be received by us within 30 days from our original shipping date/ date of delivery to stores. Post your exchange package to our HQ: 

Attention: Butterflies & Marigolds (Returns)

2 Tosca Street

Singapore 455441

Do email us including your order number, item details and postage tracking number. B&M does not accept any liability for items lost or damaged in transit. it is recommended for the customer to use a traceable postage service. Postage fee will be borne by the customer

Please allow 3 business days for us to process your exchange order once we receive the exchange package at our HQ. An email will be sent to you once your exchange has been accepted.

As our online inventory runs on a separate management system from our stores, we will not be able to fulfil the exchange order in-stores. 

Defective/Incorrect Item

We apologize if we had sent you a defective/incorrect item. Do email us within 3 days of delivery date, including your order number, item details and photos of defect (if applicable) so we can make things right. Do allow 3 business days for our Customer Care Team to get back to you. 

Returns

If something isn’t quite right, do email us within 3 days of delivery date, including your order number and item details to initiate a return order. Do allow 3 business days for our Customer Care Team to get back to you. 

Return to B&M Stores

Do allow at least 3 business days for transit to HQ.

Return via Post 

Do email us including your order number, item details and postage tracking number. B&M does not accept any liability for items lost or damaged in transit. it is recommended for the customer to use a traceable postage service. Postage fee will be borne by the customer

Once your package has been received at HQ, you'll receive a return confirmation email within 3 business days to let you know. If you haven't received confirmation after 14 days, please contact our Customer Care Team with your order number. 

For international customer, please contact our Customer Care Team with your order number and item details to initiate the return process.

 

If you have any other questions, you may contact our Customer Care Team.